In short: the Free plan lets you try ArvaSEO before paying. Paid plans renew until you cancel. When you cancel, your plan keeps working until the end of the period you paid for and then moves to Free; we don’t refund partial periods. We do refund billing mistakes, and everything the law requires.
1. Try before you pay
The Free plan includes the full SEO cycle for one website, with no card needed, so you can check that ArvaSEO suits you before buying a plan.
2. How to cancel
- The workspace owner cancels from Settings → Plan & billing → Move to Free in the app. Add-ons are removed the same way, or from their own row on that page.
- Your plan keeps working until the end of the billing period you’ve already paid for. Then the workspace moves to the Free plan. Nothing is deleted: anything over the Free plan’s limits is held back until you upgrade again.
- You can change your mind and keep the plan any time before the period ends.
- Please cancel at least 48 hours before your renewal date so the renewal isn’t charged.
3. Refunds
Because you can try ArvaSEO on the Free plan and cancel at any time without losing what you paid for, payments aren’t refunded for:
- the unused part of a monthly or annual period after you cancel;
- moving to a lower plan (it takes effect at your next renewal, so you keep the higher plan until then);
- allowances you didn’t use, such as crawl credits or lookups;
- add-ons you remove part-way through a period.
We will refund you, in full or in part as appropriate:
- if you were charged twice, or charged an amount that’s wrong;
- if you were charged after cancelling in time because of an error on our side;
- if we remove a main feature of your paid plan or close the Service, as described in our Terms of Service;
- wherever the law requires a refund.
4. Consumers in the EU, EEA and UK
ArvaSEO is sold for business and professional use. If you’re nevertheless buying as a consumer in the European Union, the European Economic Area or the United Kingdom, you have a legal right to withdraw from a new subscription within 14 days of buying it, without giving a reason. If you asked us to start providing the paid plan straight away, we may deduct an amount for the part of the period you’ve already used. To withdraw, contact us within the 14 days at support@arvaseo.com or through the contact form, saying that you wish to withdraw. Nothing in this policy limits the rights consumer law gives you.
5. How to ask for a refund
- Write to support@arvaseo.com or open a ticket from the app’s Support page within 30 days of the charge, with the email used to pay and the invoice or order number from your receipt.
- Refunds are issued by Lemon Squeezy, our payment partner and merchant of record, to the original payment method. They can take up to 10 days to appear on your statement.
- Please contact us before disputing a charge with your bank; we can usually fix billing problems faster.
6. Failed payments
If a renewal payment fails, Lemon Squeezy retries it and we tell you. Your paid plan keeps working for up to 21 days while you update your card; after that, the workspace moves to the Free plan until payment is made. Nothing is deleted.
7. Contact
Aries Vincent Digital Solutions, operator of ArvaSEO
1073 Lipata, Linao, Minglanilla, Cebu 6046, Philippines
Email: support@arvaseo.com